1. Overview
This Privacy Policy explains how CrashComp Legal Referral Services (“CrashComp,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit crashcomp.com (the “Site”) or use our free attorney referral and matching service (the “Service”). By using the Site, you agree to the collection and use of information as described in this policy.
2. Information We Collect
We collect the following categories of information:
- Information you provide directly: When you submit our matching form, we collect your full name and phone number, along with your confirmation that you are located in the United States and your consent to be contacted. If you use our general contact form, we also collect your email address, selected topic, and message content.
- Automatically collected information: Like most websites, we automatically collect certain technical information when you visit, including your IP address, browser type and version, device type, operating system, referring URL, pages viewed, and timestamps, typically through cookies and similar technologies.
- Communications: If you contact us by phone or email, we may retain records of that communication.
We intentionally keep our intake form short. We do not ask for Social Security numbers, medical records, financial account information, or other sensitive details through the Site; any such information would only be shared later, directly between you and an attorney, outside of our Service.
3. How We Use Your Information
We use the information we collect to:
- Match you with an appropriate attorney in our network based on your submitted information;
- Contact you regarding your request and facilitate your connection with a matched attorney;
- Operate, maintain, secure, and improve the Site and Service;
- Respond to inquiries submitted through our contact form;
- Analyze usage trends to improve site performance and content; and
- Comply with applicable legal obligations and enforce our Terms & Conditions.
5. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including facilitating your attorney match, responding to your inquiries, complying with legal or regulatory obligations, resolving disputes, and enforcing our agreements. When information is no longer needed for these purposes, we take reasonable steps to securely delete or anonymize it.
7. Analytics
We use third-party analytics tools to help us understand how visitors interact with the Site, such as which pages are viewed and how long visitors stay. These tools collect information sent by your browser or device, including standard log data and behavioral data. This information is used in aggregate to improve our Site's content, usability, and performance, and is not used to identify you personally.
8. Security Measures
We implement administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction, including encrypted data transmission (HTTPS/TLS), access controls, and routine security review of our systems. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights and Choices
Depending on your state of residence, you may have certain rights regarding your personal information, which can include the right to:
- Request access to the personal information we hold about you;
- Request correction of inaccurate personal information;
- Request deletion of your personal information, subject to certain exceptions;
- Opt out of certain uses or disclosures of your information; and
- Withdraw previously provided consent, such as consent to be contacted.
To exercise any of these rights, please contact us using the information in the Contact Us section below. We will respond in accordance with applicable law. You may also opt out of future communications at any time by replying “STOP” to a text message, informing a calling representative, or contacting us directly.
10. Children's Privacy
The Site and Service are intended for adults and are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can address it.
11. Third-Party Links
The Site may contain links to third-party websites, including law firm or attorney websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policy of any third-party site you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised “Last updated” date. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us at help@crashcomp.com, by phone at 331-244-0806, or by mail at 500 Congress Avenue, Suite 300, Austin, TX 78701.